How do I schedule a DELIVERY/WILL CALL/DESTAGE? What are the fees?
Request a date: When you place your order, our system will ask you to select a preferred delivery/pick-up date. SDN will contact you within the next business day to confirm a next available date based on your requested time. You may also contact email@example.com via email if you need an expedited response no later than the following business day. If you have an emergency you may contact our Fulfillment Center directly at (425) 272-4430 and follow the menu prompts for "Scheduling". If you receive our voicemail, please leave a message. Fulfillment Center hours are 7:00am to 3:00pm.
- We will respond within 24 hours (business week) with your delivery date.
- Deliveries are typically in the morning and de-stages in the afternoon.
- We will later re-confirm 48 hours before delivery with your one-hour delivery window, either one hour
before or one hour after. We will send you a link to track the truck.
- On the day of delivery, our team will call 30 minutes out.
Delivery: Delivery includes two professional movers and one truck. Delivery & Destage fees on rental orders above $1,000 before taxes and fees are FREE. Some exclusions apply. For orders valued at $500 or less, one-way rates starts at $119. For orders valued between $500-$1,000, one-way rates start at $169. Base delivery fees cover up to 30 minutes of drive time and 1x set up of furniture. Additional drive time is pro-rated at $100/hour. You will sign off on this extra time with the delivery team. Please note moving non-barcoded personal items are not included however it is available for an additional charge of $100/hr with a reservation or if the drivers have extra time. For complete details, please visit our Delivery Fees & Rates page.
Will Call: Will Call hours are from 10:00am-2:00pm, Monday through Friday, and requires 24 business hours advance notice. We are not always able to expedite requests due to space and staffing limitations. However if we are able to pull in less than 24 hours, a $100 rush fee will be charged. There is a $25 will call fee if SDN assists with the loading of the furniture. Will calls are free if self loaded with appropriate supplies (blankets, bins, straps, etc). These supplies are available for rent. SDN holds the right to refuse will calls on the spot if proper supplies are not provided by renter. We pride in taking good care of our members’ inventory.
Destages: Destages require as much notice as possible. Your rental continues until the items are scanned back in and available for the owner or other members to utilize. Email firstname.lastname@example.org to be put in the destage
request queue. If possible, please try to provide us with seven business days advanced notice. Please note your signature will be required on site. Weekend Delivery, although not standard, is available at twice the normal delivery price+tax subject to availability within our service area.